Testimonials

“It’s nothing like all the classes that we had before.”

In 2015, Beata created an annual series of communication seminars and workshops for the District of Columbia Housing Authority. Participants included call center agents, customer service specialists, case managers, housing inspectors, property managers, police officers, and other frontline staff. Each year, the class met once a week for five months to learn and brainstorm about customer service and communication. This popular program ran from 2015 until the outbreak of the COVID-19 pandemic in 2020.

Click below to listen to video testimonials from the program participants.