About Us

Beata with blonde hair in a white ruffled top, with a purple neon cloud and decor in the background.

Over the last 16 years, Beata has developed innovative communication tools and techniques for call centers, customer service, and frontline teams. Her programs focus on effective empathy and individual-first language.

My Story

I was born in Krakow, the old capital of Poland. I spent my teenage years in Central and Western Europe and my entire adult life in the United States. I began my professional career at the age of 19, working as an investigative reporter.

In 2008, I received my master’s degree in Communication Studies from the University of Miami. Since then, I’ve worked as a communication and customer service consultant, management analyst, researcher, and educator across the U.S.

I currently live in beautiful Tampa Bay with my fiancé, who's a retired NYPD detective, and our two cats, Chewy and Cloud.

My Education

Master’s degree in Communication Studies (University of Miami)

Certified Circuit Court Mediator in Florida

Certified Professional Life Coach

Certified Empathy Circle Facilitator

My Experience

I’ve conducted studies and assessments of frontline operations and organizational communication. Based on the findings, I’ve designed and implemented new strategies, processes, systems, tools, and innovative education programs. I’ve also developed new policies, protocols, and employee training for effective communication with each customer — including persons with disabilities, neurodivergent individuals, and customers who don’t speak English fluently.

As an in-house consultant, I worked with hundreds of experts on the frontlines, such as call center agents, customer service representatives, property managers, housing inspectors, and police officers.

My clients and employers have included real estate developers, property management companies, housing authorities, food manufacturers and retailers, healthcare systems, technology companies, and community organizations in Georgia, Florida, Illinois, Washington, DC, and nationwide.

  • District of Columbia Housing Authority

  • Atlanta Housing Authority

  • The Integral Group

  • Purpose Built Communities

  • Jewel-Osco / SuperValu

  • Resurrection Health Care

  • Asian American Resource Center

  • Curtius Trading

My Name

Smiley face icon.

Beata

Pronunciation: [be-AH-tah]

Meaning (Latin): happy, blessed, fortunate