Our Services

Six individuals seated in a semi-circle on white chairs.

Training and Workshops

We develop and facilitate various education programs, seminars, and discussions for customer service teams and frontline staff.

  • Training

  • Workshops

  • One-on-one and group coaching

  • New employee orientations

  • Strategic planning sessions

  • Corporate retreats

Our classes are highly interactive and learner-centered. We design the content specifically for your organization and deliver the training in person or over Zoom.

Our programs focus on communication, effective empathy, respect + appreciation, and individual-first language.

Set of six illustrations depicting various customer service and support scenarios, including individuals using headsets, smartphones, and a retro telephone, with "24/7" and "HELP" texts.

Assessments and Solutions

We'll conduct assessments of your:

  • Frontline operations (call center, customer service, customer support, customer relations, service delivery)

  • Internal communication (among your employees, contractors, vendors, and partners)

  • External communication (between you and your customers)

We’ll identify your challenges and obstacles, as well as your strengths and opportunities.

Based on the assessments, we'll provide solutions and design new customer service and communication processes.

  • Streamlined processes for effective communication across your organization

  • Innovative protocols and procedures for your customer service and frontline teams